Returns & Refunds policy

Shipping and Delivery

For physical products, shipping costs are free and delivery times depend on the destination and will be displayed before checkout.

4. Returns and Refunds

Due to the nature of our products, we do not offer refunds or exchanges unless the product is defective or not as described.

Customers must return goods in their original condition, clean and unused, in case the item is incorrect or damaged upon arrival. If the goods were damaged by the shipping service or you ordered a false size or color, we are not obligated to exchange them or issue a refund.

Please contact us promptly if you experience any issues with your purchase.

Please make sure that you give your correct address and name.

5. Intellectual Property

All content, designs, graphics, and products are the intellectual property of LumaRaeDesign.

You may use purchased items only for personal use.

6. Limitation of Liability

LumaRaeDesign shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7. Privacy

We respect your privacy and handle your data according to our Privacy Policy.

8. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date.

9. Contact

For any questions regarding these terms, please contact us at contact@lumaradesign.com.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@lumaradesign.com